Our programme of stand alone training has been delivered with great success to a wide range of voluntary, public and private sector organisations. If you would be interested in booking any of these programmes or comissioning a bespoke conflict resolution and communication programme for your group, team or organisation, please get in touch.

An Introduction to Mediation

A half day course introducing Common Ground's mediation service and its potential applications in dealing with antisocial behaviour and conflict in east London.

Course Aims:

To introduce and define mediation
To look at conflict and antisocial behaviour suitable for mediation
To understand the mediation process
To establish procedures for receiving referrals

Course content

What is mediation? | How can I use mediation? | What makes a good referral? | What is conflict? | How to get the most out of mediation for you and your tenants

2.5 hour course | £250 for 6 - 20 participants

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Conflict Awareness

A half day course which examines conflict and where it comes from as well as examining our personal responses to conflict and listening skills that can be used to begin to deal with conflict

Course Aims:

To explore conflict
To examine and practice positive responses to conflict
To introduce foundational mediation skills

Course content

Causes of conflict | Conflict and housing| Understanding and dealing with conflict | Conflict and mediation | Conflict theory and practice

2.5 hour course | £250 for 6 - 20 participants

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An Introduction to Conflict Resolution

A half day course which unpacks the feelings and needs that lie beneath conflict and begins to use listening skills to develop conflict resolution techiniques

Course Aims:

To understand feelings and needs in relation to conflict
To build listening skills
To practice adapting communication towards conflict resolution

Course content

Causes of conflict | Feelings, needs and anger | Listening skills | Speaking without blaming | Using language that facilitates conflict resolution

2.5 hour course | £250 for 6 - 20 participants

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Listening Skills

A half day course introducing active listening and building the basic skills that help us listen in a way that helps us act and ensures that we hear the needs and feelings and not simply the problems of the people we are listening to.

Course Aims:

To develop active listening skills
To learn what makes a good listener and to practice positive listening skills

Course content

Active listening | Empathy | Barriers to communication | Summarising | Asking useful questions | Communication skills

2.5 hour course | £250 for 6 - 20 participants

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Assertiveness

A half day course introducing the idea of assertiveness and helping us to practice it in our work and lives. What enables us to have our needs met and assert ourselves without aggression? How can we learn to say what we need clearly firmly and respectfully.

Course Aims:

Define and understand assertiveness
Practice being assertive
Find strategies to help us to assert ourselves

Course content

Body language | Needs and responses| Speaking 'from the I' | Introduction to communication skills | Observations, feelings, needs and requests

2.5 hour course | £250 for 6 - 20 participants

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Cultural Awareness

A half day course enabling us to look at the context in which we operate, build our understanding of the nature of discrimination, our approaches towards our own prejudice and learn about other people's experience

Course Aims:

To identify our own prejudices and to learn strategies for dealing with them
To learn about other peoples' experience
To develop strategies for building a respectful working environment

Course content

Assumptions and discrimination | What do I know? | Labelling | Cultural awareness | Who's who? | Building respect

2.5 hour course | £250 for 6 - 20 participants

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Personal safety

A half day course looking at how to stay safe whilst working in difficult contexts with people who may be angry and aggressive. The course offers an introduction to assessing risk of violence and aggression and some strategies for making your working practice safer.

Course Aims:

To gain a realistic idea of risk and the approaches we can take to staying safe
To examine personal safety and current best practice

Course content

Personal safety and the law | Risk assessment | Strategies for staying safe | Analysing current work | Safeguarding others

2.5 hour course | £250 for 6 - 20 participants